1. Introduction

Welcome to Benefit Counselor Portal (“Benefit Counselor Portal,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use the Benefit Counselor Portal website, any related mobile application, any user dashboards or portal accounts, forms, learning modules, communications tools, or other digital services that link to this Privacy Policy.

This Privacy Policy is intended to support transparency for website users, mobile app users, training participants, benefit counselors, administrators, and other authorized users of the Benefit Counselor Portal platform.

2. Scope of This Policy

This Privacy Policy applies to personal information collected through the Benefit Counselor Portal website, mobile applications, account registration flows, support communications, certification or training access, login-protected areas, and any other digital service operated by Benefit Counselor Portal that links to this Privacy Policy.

This Privacy Policy does not apply to third-party websites, insurance carriers, employer-sponsored benefit platforms, enrollment systems, Apple’s own platform-level data handling, or other services that maintain their own privacy statements unless expressly stated otherwise.

3. Information We Collect

Depending on how you use Benefit Counselor Portal, we may collect the following categories of information:

(a) Contact and identity information, such as your name, email address, phone number, employer or agency name, username, or similar account identifiers.

(b) Account and profile information, such as login credentials, user role, preferences, portal settings, certification status, course completion records, acknowledgements, and related activity history.

(c) Technical and device information, such as IP address, browser type, device type, operating system, app version, language settings, timestamps, pages or screens viewed, and diagnostic or crash information.

(d) Communications and support information, such as messages submitted through contact forms, help requests, support tickets, and related attachments.

(e) Usage and analytics information, such as navigation activity, feature engagement, session interactions, and aggregated performance trends.

We do not intentionally collect more personal information than is reasonably necessary for the services we provide.

4. How We Collect Information

We may collect information directly from you when you create an account, complete forms, enroll in a training program, submit support requests, respond to prompts, or otherwise interact with Benefit Counselor Portal.

We may also collect information automatically through cookies, local storage, log files, analytics tools, SDKs, and similar technologies used to operate, secure, and improve the platform. In some cases, we may receive limited information from employers, administrators, training sponsors, or service providers that support access to the portal.

5. How We Use Information

We may use collected information to operate and maintain Benefit Counselor Portal; provide website, app, and portal functionality; authenticate users; deliver training and certification features; track progress and completions; respond to support requests; improve usability and performance; maintain security; communicate service notices; analyze platform engagement; prevent fraud or misuse; and comply with legal, contractual, or regulatory obligations.

Where permitted by law, we may also use contact information to send administrative updates, product notices, or service-related communications relevant to a user’s relationship with Benefit Counselor Portal.

6. Cookies, Analytics, and Similar Technologies

Benefit Counselor Portal may use cookies, pixels, tags, local storage, SDKs, and similar technologies to remember user preferences, maintain secure sessions, support login functionality, measure site and app performance, analyze usage trends, and improve the user experience.

You may be able to manage certain cookie settings through your browser or device controls. Please note that disabling some technologies may affect platform functionality, security, or user convenience.

7. How We Share Information

Benefit Counselor Portal does not sell personal information for money in the ordinary sense of the word “sell.”

We may share information with trusted service providers that support website hosting, cloud storage, analytics, authentication, communications, customer support, security monitoring, payment processing, or technical infrastructure. We may also share limited information with an employer, administrator, agency, sponsor, or organization that provides your access to Benefit Counselor Portal when such sharing is reasonably necessary to deliver the service.

We may disclose information when required by law, legal process, regulatory request, or to protect the rights, safety, security, systems, or users of Benefit Counselor Portal. We may also transfer information in connection with a merger, acquisition, financing, sale of assets, or similar business transaction, subject to appropriate confidentiality and legal protections.

8. Third-Party Services and Links

Benefit Counselor Portal may contain links to, or rely on, third-party services, integrations, or embedded tools. Those providers may have their own privacy policies and terms. We encourage users to review those policies where appropriate.

When third-party SDKs or processors are used in the mobile application, those data practices should also be evaluated for App Store Connect App Privacy disclosure purposes.

9. Data Retention

Benefit Counselor Portal retains personal information only for as long as reasonably necessary to provide services, maintain accounts, preserve completion or certification records, support legitimate business operations, resolve disputes, enforce agreements, and comply with legal, tax, accounting, audit, or security obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and any applicable contractual or legal requirements.

10. User Rights and Choices

Depending on applicable law and your location, you may have rights to request access to personal information, correction of inaccurate information, deletion of certain information, restriction of certain processing, withdrawal of consent where consent is the legal basis, or appeal of a privacy-related decision.

Users may also opt out of non-essential marketing communications by using the unsubscribe method provided in the communication or by contacting Benefit Counselor Portal directly.

11. Account Deletion and Data Deletion Requests

Users may request deletion of their account or certain personal information by contacting Benefit Counselor Portal at the privacy contact listed below. Requests will be reviewed and processed subject to applicable law, identity verification, security requirements, contractual obligations, and recordkeeping needs.

If Benefit Counselor Portal offers in-app account creation in an iOS application, account deletion functionality should also be made available in-app to align with Apple platform requirements.

12. Children’s Privacy

Benefit Counselor Portal is not directed to children under 13 and does not knowingly collect personal information from children in a manner inconsistent with applicable law. If we learn that personal information was collected from a child without appropriate authorization where required, we will take reasonable steps to delete that information.

13. Security

Benefit Counselor Portal uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These safeguards may include encrypted connections, access controls, authentication measures, role-based permissions, system monitoring, and vendor oversight.

No internet transmission or storage environment can be guaranteed to be completely secure. For that reason, we cannot guarantee absolute security, but we take data protection seriously and work to apply appropriate safeguards.

14. International Users

If you access Benefit Counselor Portal from outside the United States, your information may be transferred to and processed in the United States or other locations where our service providers operate, subject to applicable legal safeguards and operational requirements.

15. Changes to This Privacy Policy

Benefit Counselor Portal may update this Privacy Policy from time to time to reflect changes in services, law, technology, or business practices. When changes are made, the Last Updated date at the top of this document will be revised. Material changes may also be communicated through the website, app, or other appropriate channels.

16. Contact Information

Questions, requests, or privacy-related concerns may be directed to:

Benefit Counselor Portal
Privacy Contact: Compliance Department – DeShaune Allen
Email: info@benefitcounselorportal.net
Phone: 245-251-8091